We ship almost worldwide! Free standard shipping on orders over $60.
Logistics Methods：
To ensure efficient delivery and a seamless customer experience in the European and U.S. markets, we offer a range of logistics solutions tailored to different product types, delivery urgency, and cost considerations.
1. International Express Delivery
We partner with leading global carriers such as DHL, FedEx, UPS, and TNT to provide fast and reliable shipping options. This method is ideal for high-value or time-sensitive orders, with average delivery times ranging from 14 to 21 business days. Tracking information is provided for full visibility throughout the shipping process.
2. E-Packet & Postal Services
For lightweight and less urgent shipments, we utilize postal services like China Post, USPS (United States Postal Service), and Royal Mail (UK). These services offer a cost-effective solution, especially for small packages, with delivery times typically ranging from 14 to 21 business days depending on the destination.
3. Special Line Logistics
We also work with specialized logistics providers offering dedicated routes to Europe and North America. These services strike a balance between cost and speed, often delivering within 14 to 21 business days.
4.Currently unavailable for delivery to the following countries/regions:
Sometimes, things don't go as planned, but don't worry; we accept returns if you qualify.
If you have an after-sales problem:
- Please cancel the order earlier than the shipping time and within the time specified on the website
- Please be able to apply for a return or exchange within 14 days (14 days or more) after signing the receipt.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Return eligibility and potential costs
You have 15 days from the date you received all items in your order to initiate a return. You must ship your return package within 7 days from the date we send you return instructions.
All returned items must be unworn and in their original condition, including original packaging and all tags attached. Hygiene stickers, if any, must also be intact. Any item that appears washed or altered will not be eligible for a refund. In most cases, original shipping costs are not refundable (original shipping costs here refer to the shipping costs we pay the logistics company to deliver your order, not the shipping costs you paid when you placed the order). Unfortunately, we do not cover the shipping costs of returned items unless there is a problem with the product or the order itself.
How do I initiate a return?
You can initiate a return request by sending a request email to onlyonea@hotmail.com and briefly explaining the reason for the return. We will respond with detailed return instructions within a very short time (up to 6 hours).
Please note that we will not accept items that are sent back without a prior return request.
How do I send my item back?
As the return address can vary depending on the item purchased and the customer's location, please contact us first to initiate a return request. We will send you detailed return instructions within 6 hours.
Please pack all the items you want to return in their original packaging and include a note with the order number. You can choose the cheapest local shipping method, but the method must provide a tracking number.
Please send the package back within 7 days of receiving the return address. After the package is shipped, please let us know the tracking number, and we will follow up with you after we receive the package.
Refund status
Once your return request has been processed and the item has been shipped back to our warehouse, it is expected to take up to 7 days for the refund to be returned to your original payment method.
The original shipping fee is not refundable.
Exchange instructions
To exchange an item, please email support@onlyonea.com to request an exchange. We will respond quickly (up to 6 hours) with detailed instructions.
Additional information
Please do not send your return package to the sender address shown on the package, as this is not the return address and will affect the processing of your return. Please always follow the return instructions we provide.
Please do not include any non-OnlyOnea items in your return package. We are not responsible for shipping such items back to you.
Do you still need help?
If you need further support, please get in touch with us at support@onlyonea.com
